Responsible Gaming at fi99

Responsible gaming is not a compliance checkbox at fi99 — it is a founding principle woven into every aspect of how the platform is built and operated. fi99 serves the Bangladesh market with a clear understanding that the overwhelming majority of players engage with online casino games and sports betting as a leisure activity. Our job is to keep it that way.

fi99 maintains a dedicated responsible gaming framework that covers player identification, voluntary spending controls, time management tools, and structured self-exclusion mechanisms. Every fi99 account holder has full access to these tools at no cost and with no waiting period. We also train our support team to recognise signs of gambling-related distress and to respond with empathy, not judgment.

Our platform uses certified Random Number Generator (RNG) technology across all casino games, independently verified for fairness. We do not manipulate odds or outcomes to extend play sessions. We believe that a platform where players trust the fairness of the games is a platform where players can make genuinely informed decisions about their play.

Protecting minors from gambling harm is one of fi99's most fundamental obligations. The platform employs a multi-layer age verification process to ensure that only adults can open and operate a fi99 account. At the point of registration, every player is required to confirm that they are 18 years of age or older. This declaration alone is not sufficient — fi99 also conducts Know Your Customer (KYC) identity checks that require players to submit government-issued identification documents confirming their date of birth before withdrawals are processed.

In Bangladesh, where mobile-based payment methods like bKash, Nagad, and Rocket are the primary deposit channels, fi99 cross-references the registered mobile number against the account holder's stated identity during the KYC verification process. Since bKash and Nagad accounts in Bangladesh are themselves linked to National ID (NID) or birth registration documents, this adds an additional layer of age and identity assurance.

Protecting Young People in Your Household

If you share a device or household with minors, fi99 strongly recommends the following precautions:

• Never save your fi99 login credentials in a shared browser or device.
• Always log out of your fi99 account when stepping away from a shared device.
• Use device-level parental control software to restrict access to gambling websites for any device accessible to minors.
• Do not share your bKash, Nagad, or bank PIN with minors, as these are also your payment channels for fi99 transactions.

Reporting Suspected Underage Access

If you have reason to believe that a person under 18 is accessing fi99 — whether through your account or through their own — please report this immediately to the fi99 support team at [email protected]. All reports are treated confidentially and investigated as a priority matter.

Problem gambling affects a small but significant proportion of people who gamble, and it can develop gradually — often without the person affected being fully aware of the change in their behaviour. fi99 believes that awareness is the first and most powerful tool in preventing gambling harm. Understanding the warning signs allows both players and their family members to act early.

Problem gambling is characterised not by how much a person gambles, but by the degree to which gambling is causing harm — financial, emotional, social, or psychological. A person can develop a gambling problem at any income level and with any frequency of play.

Common Warning Signs

Consider reaching out for support if you recognise any of the following patterns in yourself or someone you care about:

One of the most effective ways to keep gambling within healthy boundaries is to set a hard limit on how much you deposit before you start playing — not after. fi99 provides a suite of financial control tools that allow players to define their own spending boundaries on a daily, weekly, or monthly basis.

These tools are entirely voluntary and player-initiated, but fi99 encourages every account holder to engage with them as a matter of routine, regardless of whether they currently feel their gambling is problematic. Setting spending controls is simply good financial practice — the same way responsible savers set monthly budgets for discretionary spending.

Available Financial Controls on fi99

• Daily Deposit Limit: Set the maximum amount in BDT (Bangladeshi Taka) that you are permitted to deposit in any single calendar day. Once your daily limit is reached, further deposits are blocked until the next day begins at 00:00 Bangladesh Standard Time.
• Weekly Deposit Limit: Set a cumulative cap on deposits across a rolling seven-day period. This is particularly useful for players who tend to spread their play across multiple sessions during the week.
• Monthly Deposit Limit: Set a monthly ceiling on total deposits. This is the broadest and most commonly used limit among players who wish to manage their gambling as a line item in their monthly household budget.
• Loss Limit: Set a maximum loss threshold — the total amount you are willing to lose in a day, week, or month. Once this threshold is reached, your account will be temporarily restricted from further play until the limit period resets.
• Session Bet Limit: Restrict the maximum single-bet amount within a play session, preventing high-stakes impulsive wagering during a single sitting.

How to Set or Modify Your Limits

Deposit and spending limits can be set or adjusted in two ways:

1. Log in to your fi99 account and navigate to the Responsible Gaming section within your account settings dashboard.
2. Contact the fi99 support team directly at [email protected] and request the specific limit change you require. Our support team is available 24/7 Bangladesh Standard Time (UTC+6).

Sometimes a player needs a short break from gambling without committing to a full self-exclusion. The fi99 time-out feature allows you to temporarily suspend your account for a defined period, giving you the space to reassess your relationship with gambling without permanently closing your account.

Time-outs are different from self-exclusion in that they are shorter in duration and are designed for players who want a planned pause — for example, during a busy period at work, during Ramadan, or following a significant loss that has left the player feeling stressed. They are a lower-commitment first step that fi99 actively encourages players to use as part of healthy play habits.

Available Time-Out Durations

• 24-Hour Time-Out: A one-day break. All gaming and betting activity is suspended. You can still log in to view your account balance and transaction history, but deposits and wagers are blocked.
• 7-Day Time-Out: A one-week break. Suitable for players who want a longer cooling-off period following a run of losses or an emotional gaming session.
• 30-Day Time-Out: A one-month break. Recommended for players who feel their gambling frequency has increased beyond what they are comfortable with, but who are not ready to commit to a full self-exclusion period.
• Custom Duration: Players may also request a custom time-out period of between 1 and 90 days by contacting fi99 support. The support team will activate the restriction on the account within one business hour of a verified request.

What Happens During a Time-Out

While a time-out is active on your fi99 account:

• You cannot deposit funds via bKash, Nagad, Rocket, Upay, or any other payment method.
• You cannot place bets on any sports market, including cricket BPL and T20 matches.
• You cannot launch or play any casino game — slots, live baccarat, roulette, or table games.
• Your account balance is preserved and fully accessible for withdrawal at any time during the time-out period.
• Promotional communications from fi99 are paused for the duration of the time-out.

Time-out periods cannot be shortened once activated. If you request a 30-day time-out, the full 30 days must elapse before the restriction is lifted. This is intentional — it prevents a player from cancelling a time-out during a moment of craving and returning to play before the rest period has had its intended effect.

Self-exclusion is the most serious responsible gaming tool available on fi99, and it is designed for players who recognise that they have a problem with gambling and wish to remove their access to the platform for an extended period. fi99 takes self-exclusion requests with the utmost seriousness and processes them as a priority matter, regardless of account status, outstanding bonuses, or pending promotions.

Self-exclusion at fi99 is available for minimum periods of six months and may extend up to five years or permanently. During a self-exclusion period, the account is fully locked — not just deposit-restricted, but comprehensively suspended from all gaming, betting, and promotional activity. fi99 will also suppress all marketing communications to the excluded player for the full duration of the exclusion.

How to Request Self-Exclusion

1. Contact fi99 support at [email protected] with the subject line "Self-Exclusion Request".
2. State your registered mobile number, your preferred exclusion duration (minimum 6 months), and confirm that the request is voluntary and made of your own accord.
3. The fi99 support team will verify your identity and apply the self-exclusion to your account within one business hour of receiving a verified request.
4. You will receive a confirmation notification to your registered mobile number once the exclusion has been applied.

What Self-Exclusion Covers

• All casino games — live baccarat, blackjack, roulette, slots, crash games, and table games.
• All sports betting markets — cricket (BPL, IPL, T20 World Cup), football, kabaddi, and all other markets.
• All deposit channels — bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and all other payment methods.
• All promotional communications — bonus offers, tournament invitations, seasonal promotions, and push notifications.

After Self-Exclusion Ends

When a self-exclusion period expires, fi99 does not automatically reactivate the account. The player must make a deliberate, affirmative request to reinstate account access. Before reinstatement, fi99 will direct the player to this Responsible Gaming page and encourage them to reflect on whether they feel ready to return to gambling in a controlled and healthy manner. Players returning after self-exclusion will automatically have a deposit limit applied to their account, which they may then choose to adjust.

Permanent Self-Exclusion

Players who wish to close their fi99 account permanently and ensure they can never reopen it should request a permanent self-exclusion. This is irreversible. Once a permanent self-exclusion is applied, the account cannot be reinstated under any circumstances. The player's data will be retained for the periods required by fi99's legal and regulatory obligations (see the fi99 Privacy Policy), but the account will never be reactivated. Any remaining balance at the time of permanent exclusion will be returned to the player's registered payment method within five to seven business days.

If you feel that gambling is causing harm to your finances, your relationships, or your mental health, professional support is available. Asking for help is not a sign of weakness — it is the most practical and effective step you can take. The following resources and approaches are available to players in Bangladesh and internationally.

Contact fi99 Support Directly

The fi99 responsible gaming support team is available 24 hours a day, seven days a week, Bangladesh Standard Time (UTC+6). Our team can help you activate deposit limits, time-out features, or self-exclusion; discuss your options without judgment; and signpost you to professional external support organisations.

Talk to Someone You Trust

Many players find that speaking openly with a trusted family member or close friend about their gambling habits is the first and most important step toward regaining control. In Bangladesh's close-knit family culture, this conversation — though it may feel difficult — is often the catalyst for meaningful change. You do not need to face this alone.

Professional Counselling and Mental Health Support

Problem gambling is recognised internationally as a behavioural health condition that responds well to professional intervention, including cognitive behavioural therapy (CBT). In Bangladesh, mental health services have expanded significantly in recent years. Kaan Pete Roi (কান পেতে রই) is a Bangladesh-based emotional support helpline staffed by trained volunteers. The National Mental Health Helpline (16789) provides free telephone counselling in Bangladesh and can provide referrals to specialist support.

International Resources

International organisations including Gamblers Anonymous offer peer-support networks and structured recovery programmes that operate online and can be accessed by players in Bangladesh without geographic restriction. Gamblers Anonymous follows a twelve-step recovery model and has helped millions of people worldwide build a healthier relationship with gambling.

Financial Counselling

If gambling has created financial difficulties, speaking with a financial counsellor or a representative from your bank can help you assess your situation and develop a recovery plan. Major Bangladeshi banks including BRAC Bank, Dutch-Bangla Bank, City Bank, and Islami Bank offer customer welfare services that can assist with debt management and financial planning for account holders experiencing hardship.

The vast majority of fi99 players enjoy the platform as a source of entertainment without experiencing any negative consequences. The following practical habits help keep gambling enjoyable, controlled, and within healthy limits — whether you are a new player or a long-term member of the fi99 community.

• Set a budget before you play, not during: Decide in advance how much you are willing to spend in a session and treat that amount as the cost of entertainment — the same way you would budget for a cinema ticket or a meal out in Dhaka. Once the budget is spent, the session ends.
• Never chase losses: Chasing losses — depositing more money after a losing run in an attempt to win it back — is the single most common pathway into problem gambling. Accept losses as the cost of play and walk away when your budget is exhausted.
• Treat winnings as a bonus, not income: Gambling should never be relied upon as a source of regular income. Statistical variance means winning streaks are temporary. Withdraw winnings and treat them as a pleasant surprise rather than a baseline expectation.
• Take regular breaks: Set a time limit for each session in addition to a spending limit. Long, uninterrupted play sessions impair judgment and increase the risk of impulsive decisions. Step away, have a meal, or go for a walk — and return with a clearer head if you choose to continue.
• Never gamble under the influence: Alcohol and other substances impair judgment and lower inhibitions. Avoid making deposits or placing bets when your decision-making is compromised.
• Keep gambling in proportion: Gambling should be one of many leisure activities in your life, not the primary one. Maintain your other interests, social relationships, and responsibilities alongside your fi99 activity.
• Use the tools available to you: fi99 has invested in responsible gaming tools precisely so that you use them. Setting a deposit limit, activating a session time-out, or requesting a brief cooling-off period are all signs of a mature, self-aware player — not signs of a problem.
• Monitor your own patterns: Review your transaction history in your fi99 account regularly. If you notice that your deposits are increasing month-on-month, or that your session durations are lengthening, treat this as an early signal to reapply your budget controls.