fi99 Frequently Asked Questions

fi99 requires a government-issued photo ID for KYC verification before processing your first withdrawal. Accepted documents include your Bangladesh National Identity Card (NID), passport, or birth registration certificate. Upload clear photos of both sides of your document through the account settings panel. Verification is usually completed within 24 hours of a valid submission.

Use the 'Forgot Password' link on the fi99 login page to reset your password instantly. A one-time verification code will be sent to your registered mobile number. Enter the code, set a new password, and you are back in. If you no longer have access to your registered number, contact the fi99 support team at [email protected] for manual account recovery.

No. fi99 allows strictly one account per person. Duplicate accounts are against the fi99 Terms and Conditions and will result in both accounts being suspended and all balances forfeited. If you have accidentally created a second account, contact [email protected] immediately to resolve the situation before any permanent action is taken.

To permanently close your fi99 account, email [email protected] with the subject 'Account Closure Request' from your registered email address or mobile number. The support team will process the closure within one business day. Any remaining balance will be returned to your registered payment method. Permanent closure means the account cannot be reopened — consider a time-out or self-exclusion if you only need a temporary break.

To deposit via bKash on fi99, log in to your account, go to the Deposit section, and select bKash as your payment method. Enter the amount you wish to deposit, and follow the on-screen instructions to complete the payment from your bKash app or dial *247#. Deposits via bKash are credited to your fi99 account within minutes of a successful transaction confirmation.

bKash deposits on fi99 are credited almost instantly — typically within 1 to 5 minutes of a confirmed transaction. If your deposit has not appeared after 15 minutes, check your bKash transaction history to confirm the payment was sent to the correct merchant number. Contact fi99 support at [email protected] with your bKash transaction ID if the issue persists.

Yes, fi99 accepts deposits via Nagad, Rocket, and Upay in addition to bKash. All four mobile financial services are fully supported for both deposits and withdrawals. The process is the same for each: select your preferred service in the fi99 Deposit section, enter the amount, and complete the payment through the respective app or USSD code. Processing times are typically under 10 minutes for all mobile wallet transactions.

The minimum deposit amount on fi99 is ৳200 BDT across all supported payment methods including bKash, Nagad, Rocket, and Upay. Bank transfers via Dutch-Bangla Bank, BRAC Bank, or other partner banks may have a higher minimum deposit threshold — check the Deposit page in your fi99 account for the current limits applicable to each payment channel.

The minimum withdrawal amount on fi99 is ৳500 BDT for mobile wallet withdrawals via bKash, Nagad, and Rocket. Bank transfer withdrawals have a higher minimum of ৳1,000 BDT. Before your first withdrawal, your fi99 account must be KYC-verified with a government-issued ID. Withdrawal requests are reviewed and processed within 24 hours during normal business hours Bangladesh Standard Time.

Most fi99 withdrawals to bKash, Nagad, and Rocket are processed within 1 to 24 hours of the request being submitted. Bank transfer withdrawals to Dutch-Bangla Bank, BRAC Bank, Islami Bank, and other Bangladeshi banks typically take 1 to 3 business days. Processing times may be slightly longer during peak periods, public holidays, or if additional identity verification is required on the account.

fi99 does not charge platform-side fees for standard deposits or withdrawals. However, your mobile wallet provider — bKash, Nagad, or Rocket — may apply their own transaction charges as per their standard service rates. Bank transfers may also carry charges set by the receiving bank. fi99 recommends checking your payment provider's fee schedule before initiating a transaction.

To place a cricket bet on fi99, navigate to the Cricket section from the main menu, select an active match or upcoming fixture, and choose your market — match winner, top batsman, total runs, or other available options. Enter your stake in BDT, review the odds, and confirm your bet. fi99 covers BPL, IPL, T20 World Cup, ODI series, and other major cricket events involving the Bangladesh Tigers and international sides.

fi99 offers a wide range of cricket betting markets including match winner, toss winner, top batsman, top bowler, total runs over/under, innings runs, method of next dismissal, and live in-play markets during active matches. Markets vary by fixture and competition. BPL and T20 World Cup matches typically carry the broadest selection of betting markets on the fi99 platform.

Yes, fi99 is fully optimised for mobile play on Android and iOS devices. All casino games — including live baccarat, roulette, blackjack, slots, and crash games — run directly in your mobile browser with no app download required. The fi99 mobile interface automatically adjusts to your screen size, delivering the same full-featured experience as the desktop version.

Yes. All fi99 casino games use certified Random Number Generator (RNG) technology, independently verified to ensure that every spin, card deal, and dice roll produces a genuinely random, unbiased outcome. fi99 sources its games exclusively from internationally recognised providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, and Spribe. Game RTPs (Return to Player percentages) are published within each game's information panel.

fi99 hosts hundreds of slot titles from leading providers including Pragmatic Play, NetEnt, and Microgaming. The library covers classic three-reel slots, modern five-reel video slots, Megaways titles, jackpot slots, and themed games. Popular categories include high-volatility slots for high-rollers, low-volatility titles for extended play, and progressive jackpots. The full selection is available in the Slots section of the fi99 platform.

Lucky Piggy is one of fi99's featured arcade-style games offering fast-paced, round-based gameplay with straightforward mechanics and frequent payout opportunities. It is particularly popular among Bangladeshi players who enjoy quick-win formats outside of traditional slots or table games. Lucky Piggy sessions are short, making it well-suited to mobile play during commutes or leisure breaks.

fi99 offers a welcome bonus for new players on their first qualifying deposit. The bonus amount and percentage vary by active promotion — visit the Promotions section after logging in to see the current welcome offer available to your account. All welcome bonuses at fi99 are subject to wagering requirements that must be met before the bonus funds or any winnings derived from them can be withdrawn.

A wagering requirement (also called a playthrough requirement) specifies how many times you must bet the bonus amount before you can withdraw the associated funds. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place a total of ৳20,000 in qualifying bets before that bonus converts to withdrawable cash. fi99 displays the specific wagering requirement for each bonus clearly on the promotion's terms page.

Yes, fi99 operates a tiered loyalty programme that rewards consistent players with points, cashback, reload bonuses, and access to exclusive promotions at higher tiers. Points accumulate automatically as you play casino games, bet on cricket, or wager on slots. Higher-tier VIP members at fi99 receive dedicated account management, faster withdrawal processing, and invitations to special seasonal tournaments around events like BPL and the T20 World Cup.

Whether bonus funds can be used for sports betting — including cricket — depends on the specific terms of each bonus. Some fi99 promotions are casino-only and exclude sports wagering from contributing to the playthrough requirement; others are cross-product and allow cricket bets to count. Always check the individual bonus terms in the Promotions section of your fi99 account before using bonus funds on cricket markets.

fi99 is a safe and reliable platform that uses SSL encryption to protect all data transmitted between your device and the fi99 servers. Player funds are held in segregated accounts separate from operational capital, ensuring your balance is protected. All casino games use certified RNG technology for fair outcomes. fi99 does not share your personal or financial data with unauthorised third parties.

fi99 protects player data using industry-standard SSL/TLS encryption on all connections, meaning your login credentials, payment details, and personal information are encrypted in transit. Account access is protected by password authentication, and fi99 supports two-factor verification for additional security. fi99 will never ask for your password via email or live chat — any such request should be treated as a phishing attempt and reported immediately.

If gambling is causing you financial stress, affecting your relationships, or feels out of control, fi99 urges you to act early rather than waiting for a crisis. Contact the fi99 support team at [email protected] to activate a deposit limit, time-out, or self-exclusion — all of which take effect immediately. Self-exclusion periods start from six months. The fi99 Responsible Gaming page provides detailed guidance on all available tools and external support resources.