fi99 Privacy Policy

fi99 ("we", "us", "our") is the data controller responsible for the personal information collected and processed through the fi99.club website and all associated platform services. As the data controller, fi99 determines the purposes for which personal data is collected and the means by which it is processed.

This Privacy Policy applies to all individuals who visit fi99.club, register an account, deposit funds, place bets or wagers, interact with customer support, or otherwise engage with any service offered by the fi99 platform. It covers data collected via web browsers, mobile browsers, and any other interface through which fi99 services are accessed.

Contact for privacy matters: If you have any questions about this Privacy Policy, wish to exercise your data rights, or need to report a privacy concern, you may contact the fi99 Data Privacy team at: [email protected] — plaintext contact only, not a clickable link. Our support team is available 24 hours a day, seven days a week, Bangladesh Standard Time (UTC+6).

fi99 collects personal data through several channels: directly from you when you register an account or interact with the platform; automatically through your use of the platform (device and session data); and from third-party payment processors and identity verification services where necessary to fulfil our obligations.

2.1 Registration Data

When you create a fi99 account, we collect: your full legal name, date of birth, Bangladeshi mobile phone number, and the password you select (stored in hashed, non-reversible form). This information is required to open your account, verify your age, and communicate with you regarding your account activity.

2.2 Identity Verification (KYC) Data

To comply with our Know Your Customer (KYC) obligations and to prevent underage gambling and financial fraud, fi99 may request copies of government-issued identification documents, including your National Identity Card (NID) or passport. These documents are processed solely for identity and age verification and are stored in accordance with the retention periods described in Section 7 of this Policy.

2.3 Financial and Payment Data

fi99 collects transaction data associated with your deposits and withdrawals, including the payment method used (bKash, Nagad, Rocket, Upay, or bank transfer), transaction amounts in Bangladeshi Taka (৳), transaction reference numbers, and timestamps. We do not store your full bKash or Nagad PIN, your bank account password, or any authentication credential belonging to a third-party financial service.

2.4 Gaming and Betting Activity Data

We maintain records of your gaming and betting history on the fi99 platform, including the games played, bet amounts, outcomes, session durations, and balance changes. This data is used for account management, responsible gaming monitoring, dispute resolution, and statistical analysis to improve the platform.

2.5 Technical and Device Data

When you access fi99.club, our servers automatically log certain technical information, including your IP address, browser type and version, operating system, device type (desktop or mobile), the pages you visit within the platform, session start and end times, and referring URL. This data is used for security monitoring, fraud detection, and platform optimisation.

2.6 Communications Data

If you contact the fi99 support team via email or any other permitted channel, we retain a record of the communication, including your contact details and the content of messages exchanged, for the purpose of resolving your query and maintaining an accurate service history.

fi99 processes your personal data only where a recognised lawful basis exists. The table below summarises the processing activities we carry out and the corresponding lawful basis for each.

Where fi99 relies on legitimate interests as the lawful basis for processing, we have assessed that our interests are not overridden by your privacy rights and interests. You may request further information about these assessments by contacting [email protected].

fi99 uses your personal data only for the purposes for which it was collected and for compatible purposes that you would reasonably expect. Below is a detailed account of the specific purposes for which your data is used:

• Account creation and authentication: Your registration data is used to create and maintain your fi99 account, verify your identity at login, and enable two-factor authentication via SMS OTP to your registered Bangladeshi mobile number.
• Transaction processing: Your payment and financial data is used to process deposits credited to your fi99 Real Money Balance and to execute withdrawal requests to your registered bKash, Nagad, Rocket, Upay, or bank account.
• Age and identity verification: KYC documentation is used to confirm that you are aged 18 or above and that your identity matches the account details provided at registration, in compliance with our responsible gaming obligations.
• Security and fraud prevention: Device and session data, alongside transaction history, is analysed to detect unusual patterns that may indicate unauthorised access, identity fraud, money laundering, or bonus abuse. fi99 may share this data with its fraud detection partners where necessary.
• Responsible gaming oversight: Gaming activity data — including session frequency, bet sizes, and deposit patterns — is monitored to identify players who may be exhibiting signs of problem gambling. Where a concern is identified, fi99 may proactively contact the player or impose temporary account restrictions.
• Customer support: Communications data is used to process and respond to support queries, manage disputes, and maintain an accurate service history for your account.
• Legal and regulatory compliance: fi99 may use and retain your data where required to comply with applicable legal obligations, including requests from competent authorities, court orders, and anti-money laundering reporting requirements.
• Platform improvement: Aggregated, anonymised usage data is used to analyse platform performance, identify areas for improvement, and develop new features. This analysis does not identify you personally.
• Promotional communications: Where you have opted in, your mobile number and account details may be used to send promotional notifications about fi99 bonuses, tournaments, or seasonal offers. You may withdraw your consent at any time by contacting [email protected].

5.1 Payment Processors. When you make a deposit or request a withdrawal, fi99 shares the minimum necessary transaction data with your selected payment service provider — bKash, Nagad, Rocket, Upay, or your Bangladeshi bank — to execute the transaction. Each of these payment partners maintains its own privacy policy governing how it handles data on its own systems. fi99 is not responsible for the data practices of third-party payment processors.

5.2 Game Providers. fi99's casino and sports betting content is provided by third-party game studios including Evolution Gaming, Ezugi, Pragmatic Play, NetEnt, Microgaming, and Spribe. When you launch a game or place a bet, your account identifier and session token are shared with the relevant game provider to enable the game session. Game providers operate under contractual data processing agreements with fi99 and are prohibited from using your data for purposes beyond delivering the game service.

5.3 Identity Verification Partners. Where fi99 uses a third-party service to assist with KYC document verification, the identity documents you submit may be processed by that service under a data processing agreement with fi99. Such partners are selected for their compliance with data protection standards and are authorised to process your data only for the purpose of identity verification.

5.4 Fraud Prevention and Security Services. fi99 may share device fingerprint data, IP addresses, and transaction patterns with fraud prevention technology partners where necessary to detect and prevent financial crime. These partners process data as data processors under fi99's instruction and may not use the data for independent purposes.

5.5 Legal Disclosures. fi99 may disclose your personal data to law enforcement agencies, regulatory authorities, or other competent bodies where required to do so by applicable law, a court order, or a lawful regulatory direction. fi99 will notify you of such a disclosure where legally permitted to do so.

5.6 Business Transfers. In the event of a merger, acquisition, restructuring, or sale of all or part of fi99's business, your personal data may be transferred to the acquiring entity. fi99 will take reasonable steps to ensure that your data continues to be protected in accordance with this Privacy Policy following any such transfer and will notify you via your registered mobile number of any material change in the identity of the data controller.

fi99 uses cookies and similar tracking technologies on the fi99.club website to deliver and improve the platform experience. A cookie is a small text file stored on your device by your web browser when you visit a website. Cookies do not contain executable code and cannot access other data stored on your device.

6.1 Types of Cookies Used

• Strictly Necessary Cookies: These cookies are essential for the fi99 platform to function. They maintain your authenticated login session, preserve your account preferences, and enable core platform features such as the game lobby and deposit interface. These cookies cannot be disabled without preventing your use of the platform.
• Functional Cookies: These cookies remember your preferences — such as your preferred language setting and game display options — so that you do not need to reconfigure the platform on every visit. They improve the convenience and consistency of your experience.
• Analytics Cookies: fi99 uses anonymised analytics cookies to understand how users navigate the platform — which sections are visited most frequently, where users exit, and how long sessions last. This data is aggregated and does not identify individual users. It is used solely to improve platform design and performance.
• Security Cookies: Short-lived session tokens and CSRF protection cookies are used to protect your account from cross-site request forgery attacks and session hijacking. These are strictly necessary security measures and cannot be opted out of.

6.2 Managing Cookies

You may configure your browser to block or delete cookies at any time. Please note that disabling strictly necessary cookies will impair your ability to log in and use core platform features. Instructions for managing cookies are available in the help documentation of your browser (Chrome, Firefox, Safari, Edge, or Opera).

6.3 No Third-Party Advertising Cookies

fi99 does not deploy third-party advertising or retargeting cookies on fi99.club. You will not be tracked across other websites for the purpose of serving fi99 advertisements based on your browsing behaviour.

fi99 retains personal data only for as long as is necessary for the purpose for which it was collected, or for as long as is required by applicable legal or regulatory obligations. The following retention periods apply to the main categories of data we hold:

Upon expiry of the applicable retention period, fi99 will securely delete or anonymise your personal data so that it can no longer be attributed to you as an identified individual. Where data is anonymised rather than deleted, the resulting anonymised dataset may be retained indefinitely for statistical analysis purposes without further restriction, as it no longer constitutes personal data.

If you request account closure, fi99 will begin the deletion process for data that is no longer required for legal, regulatory, or dispute-resolution purposes. Data that must be retained under a legal obligation will be held in restricted access storage for the applicable retention period before being deleted.

As a fi99 player, you hold a number of rights with respect to the personal data we hold about you. fi99 is committed to honouring these rights in a timely and transparent manner. To exercise any of the rights described below, please contact the fi99 support team at [email protected], clearly stating which right you wish to exercise and providing sufficient information to verify your identity.

• Right of Access: You have the right to request a copy of the personal data fi99 holds about you. fi99 will provide this information in a clear, accessible format within a reasonable timeframe following a verified request.
• Right to Rectification: If any personal data fi99 holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update certain account details directly within your fi99 account profile, or contact support for changes that require manual review.
• Right to Erasure: You may request that fi99 delete personal data we hold about you where it is no longer necessary for the purposes for which it was collected, where you have withdrawn consent, or where you object to processing and there are no overriding legitimate grounds. Note that this right is subject to fi99's legal retention obligations — data we are required by law to retain cannot be deleted before the applicable retention period expires.
• Right to Restrict Processing: You may request that fi99 restrict the processing of your personal data in certain circumstances — for example, while the accuracy of data is being contested, or while an objection to processing is being assessed.
• Right to Data Portability: Where processing is based on your consent or on the performance of a contract and is carried out by automated means, you have the right to receive your personal data in a structured, commonly used, machine-readable format, and to request that it be transmitted to another data controller where technically feasible.
• Right to Object: You have the right to object to processing of your personal data where fi99 relies on legitimate interests as the lawful basis, including profiling. fi99 will cease processing unless it can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms.
• Right to Withdraw Consent: Where processing is based on your consent (for example, consent to receive promotional communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

fi99 will respond to verified privacy rights requests within thirty (30) days. Where a request is complex or fi99 receives a large number of requests simultaneously, this period may be extended by up to a further sixty (60) days, in which case fi99 will notify you of the extension and the reason for it.

fi99 implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. While no online platform can guarantee absolute security against all possible threats, fi99 maintains industry-standard controls appropriate to the sensitivity of the data we handle.

• SSL/TLS Encryption in Transit: All data transmitted between your device and the fi99 platform is encrypted using Transport Layer Security (TLS) with a minimum of TLS 1.2. This ensures that your login credentials, payment data, and personal information cannot be intercepted in transit.
• Password Hashing: Account passwords are never stored in plain text. fi99 uses a strong, salted cryptographic hashing algorithm to store password data. Even in the event of an unauthorised data access incident, stored password hashes cannot be reversed to recover original passwords.
• Two-Factor Authentication: fi99 offers SMS OTP-based two-factor authentication as an additional account security layer. Players are strongly encouraged to enable 2FA on their accounts.
• Access Controls: Access to player personal data within fi99's internal systems is restricted on a strict need-to-know basis. Staff members who do not require access to personal data for their role are not granted that access. All internal access to personal data is logged and periodically audited.
• KYC Document Security: Identity verification documents are stored in an access-controlled, encrypted storage environment. Access is restricted to authorised KYC review personnel only and is logged for audit purposes.
• Fraud Detection Systems: fi99 employs automated fraud detection tools that monitor transaction patterns and login behaviour in real time to identify and block suspicious activity before it affects your account.
• Incident Response: fi99 maintains an internal data breach response procedure. In the event of a confirmed personal data breach that is likely to result in a high risk to your rights and freedoms, fi99 will notify affected players without undue delay and will take immediate steps to contain and remediate the breach.

10.1 Right to Update. fi99 reserves the right to amend, update, or replace this Privacy Policy at any time to reflect changes in applicable law, platform functionality, or data processing practices. The date of the most recent revision is displayed in the "Last Updated" notice at the top of this page.

10.2 Notification of Material Changes. Where changes to this Privacy Policy are material — meaning they significantly affect how your data is collected, used, or shared — fi99 will notify registered players via their registered mobile number and/or via an in-platform notification before the changes take effect. Minor clarifications or administrative updates may be made without individual notification, with the updated version published on this page.

10.3 Continued Use as Acceptance. Your continued use of the fi99 platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not accept the updated Privacy Policy, you should cease using the platform and may request account closure in accordance with the fi99 Terms & Conditions.

10.4 Children and Minors. The fi99 platform is strictly for adults aged 18 and above. fi99 does not knowingly collect personal data from persons under 18 years of age. If fi99 becomes aware that personal data from a person under 18 has been collected, that data will be deleted promptly and the associated account will be closed. If you believe a minor may have registered an account on fi99, please notify us immediately at [email protected].

10.5 Contact the fi99 Privacy Team. For any questions, concerns, or requests relating to this Privacy Policy or the personal data fi99 holds about you, please contact our support team. We are available 24 hours a day, seven days a week, Bangladesh Standard Time (UTC+6).

Privacy contact: [email protected] — plain text only, not a clickable link.